Frequently Asked Questions

Yes. Sewage and black water emergencies don't wait for business hours, and neither do we. Call (971) 434-5079 any time, day or night.

We cover all of Portland, OR — Pearl District, Downtown, Northwest District, Goose Hollow, Southeast Portland, and the surrounding neighborhoods.

Sewage backup cleanup, sewer line backup removal, black water extraction, crawlspace sewage cleanup, septic overflow cleanup, sewage odor removal, and biohazard/pathogen decontamination.

Often, yes, though coverage varies by policy and cause. We photograph, measure, and document the damage to support your claim, but confirm your specific coverage with your carrier — we don't give insurance or legal advice.

Extraction and initial disinfection typically happen the same day we arrive. Drying and dehumidifying the structure to prevent secondary damage can take longer, depending on how much water was involved and what materials were affected. We'll give you a realistic timeline once we've assessed the job.

We don't recommend it. Raw sewage and black water carry Category 3 contamination — bacteria, viruses, and other pathogens. Proper PPE, certified extraction equipment, and EPA-registered disinfectants are needed to make a space safe again.

Call (971) 434-5079 and we'll talk through your situation and next steps on the phone — no forms, no waiting on a callback.

A persistent odor after a sewage event usually means contamination remains, not just a smell. We offer dedicated sewage odor removal to track down and eliminate the source.